ONESONIC support

Support for ONESONIC Audio Devices

ONESONIC Earphones close up of case with earphones lifting out

BXS-HD1 True Wireless Stereo Earphones

Download BXS-HD1 User Guide

Why can I only hear one of the earphones?

This is a common occurrence with Bluetooth earphones, but it can be easily rectified by simply resetting the connection to the device.

To reset/reconnect the left and/or right earphone(s),

  1. Place both earphones back into the charging case and keep the lid open.
  2. Press and hold the Reset Button on the charging case until the LED indicator flashes white and red.

This resets the earphones and disconnects them from all paired devices. The earphones can then be repaired.

Note: It is recommended to refresh the list of Bluetooth paired devices on your audio source, or Unpair/Forget the ‘ONESONIC BXS-HD1’ prior to repairing.

How long will the BXS-HD1 earphones last on a full charge?

Once fully charged, the BXS-HD1 earphones will provide up to 4hours of operation. The charging case can provide up to 5 full charges and it usually takes 1 to 2 hours to fully charge the case.  

Do the BXS-HD1 earphones automatically turn on when they are removed from the case, and turn off when placed back into the case?
Yes, the earphones will automatically power on and off when removed and returned to the charging case. The earphones will connect to any previously paired devices upon removal.

Note: Auto power on/off does not work when the charging case is out of power. The earphones will turn off if they do not find a Bluetooth device after 10 minutes.

What version of Bluetooth does this product support? Are the BXS-HD1 earphones compatible with Apple/Android products?
The BXS-HD1 earphones are compatible with Bluetooth 5, with support for HFP1.7, A2DP1.3, AVRCP1.6, SPP1.2. Bluetooth Transmission Range up to 10metres.

The BXS-HD1 earphones use Bluetooth 5, which is backwards compatible with devices using Bluetooth 4.0 and upwards, which covers most consumer-level devices developed in the past five years. If unsure, you can check the connectivity specifications of your device on the manufacturer’s website.

Can I answer and take phone calls using the earphones?
Yes, the BXS-HD1 earphones are fully compatible with any device supporting Bluetooth Version 5.0. This means you will hear your device’s ringtone through the earphones and can carry out your phone call without ever touching your device.

To answer the call, Single Tap Touch Control on either of the BXS-HD1 earphones.

To end the call, Hold Touch Control for 2 seconds on either of the BXS-HD1 earphones.

Can I change tracks and adjust volume on the earphone itself?
Yes, the BXS-HD1 earphones allow the user to adjust their device’s volume settings without having to go to your device.

Volume can be adjusted with a single tap, and tracks can be skipped with a triple tap. A full description of gestures is described in the BXS-HD1 user manual as well as on the reverse of the earphone’s packaging.

Are the BXS-HD1 earphones sweat proof? Are they suitable for exercising?
The BXS-HD1 earphones have been designed to meet the demands of high-energy body movement during a variety of exercises. This results in a comfortable yet snug fit in the outer ear, and an IP rating of IPX4, meaning the product is protected against water splashed from all directions.
Do the BXS-HD1 earphones allow for Voice Assist?
The BXS-HD1’s Bluetooth capabilities allow for full communication between the earphones and your device, including your favourite Voice Assist function such as Siri or Google.
ONESONIC Headphones side profile image

BB-HD1 Wireless Noise Cancelling Headphones

Download BB-HD1 User Guide

Why am I getting a “connected” prompt during video calls?
The BB-HD1 headphones can be connected to more than one device simultaneously. However, during video calls it is recommended that the headphones are only connected to the device which is hosting the video call. If the headphones are connected to another device during video calls, the “connected” prompt will initiate due to Bluetooth hardware continually hunting for connectivity and smooth communication when in “call” or two-way communication mode.
What version of Bluetooth does this product support and are the BB-HD1 headphones compatible with Apple/Android products?
The BB-HD1 headphones are compatible with Bluetooth 5, with support for HFP1.7, A2DP1.3, AVRCP1.6, SPP1.2. Bluetooth Transmission Range up to 10metres.

The BB-HD1 headphones use Bluetooth 5, which is backwards compatible with devices using Bluetooth 4.0 and upwards, which covers most consumer-level devices developed in the past five years. If unsure, you can check the connectivity specifications of your device on the manufacturer’s website.

Can the BB-HD1 headphones be hardwired to the device instead of using Bluetooth?

The BB-HD1 headphones can be hardwired to your phone or source device using the standard 3.5mm audio cable provided.

How long will the BB-HD1 headphones last on a full charge?
The BB-HD1 headphones have a total working battery time of 13 hours with ANC on and 20 hours with ANC off.
Can the BB-HD1 headphones be charged while in use?
It is possible to use the BB-HD1 headphones while they are being charged, both while using Bluetooth or hardwired method. A standard USB 3.0 to Micro USB cable is provided with the headphones.
Do the BB-HD1 headphones have noise cancellation?

The BB-HD1 headphones have Active Noise Cancellation, which can be activated by the simple press of the ANC button on the left earcup. Active Noise Cancellation will reduce the total battery time of the headphones to 13 hours.

Can I answer and take phone calls using the headphones?
Yes, the BB-HD1 headphones are fully compatible with any device supporting Bluetooth Version 5.0. This means you will hear your device’s ringtone through the headphones and can carry out your phone call without ever touching your device.

To answer and end the call, short press the power button on the BB-HD1 headphones.

Can I change tracks and adjust volume on the earphone itself?
Yes, the BB-HD1 headphones allow the user to adjust their device’s volume settings without having to go to your device.

Volume can be adjusted with the ‘-‘ and ‘+’ buttons on the right earcup, and tracks can be skipped forwards and backwards with the ‘-‘ and ‘+’ buttons respectively. A full description of gestures is described in the BB-HD1 user manual as well as on the reverse of the headphone’s packaging.

Do the BB-HD1 headphones come with a case?
When you open the packaging to your new BB-HD1 headphones, you will see that a custom-made case has been provided. This has allowed us to greatly reduce the amount of wasteful materials used as part of the packaging, reducing the environmental impact of the product.